We respect your privacy and we promise to:

  • Use your personal information only to provide you with the information you have requested or agreed to receive.
  • Keep your data safe and secure
  • Use cookies to improve the quality and relevance of the messages we send you.
  • Assist you if you change your mind at any time about the communications you have signed up to receive.

About Heart of England
Our registered address is: Heart of England Promotions Ltd, Heart of England Conference & Events Centre, Meriden Road, Fillongley, Coventry, CV7 8DX.
Company Registration is 02864970

We are committed in ensuring that your privacy and data is protected. Should we ask you to provide certain information in sign up forms or to request brochures on our websites, please be assured that it will only be used in accordance with this privacy policy.

We reserve the right to update this policy from time to time by updating this page; you should check back occasionally to ensure that you are happy with any changes. This policy has been updated to comply with GDPR and ePrivacy Regulations.

Information we collect
We may collect, store and use the following kinds of personal information:

  • information about your IP and about your use of this website (including your IP address, location, browser type and version, operating system, referral source, length of visit, page views and website navigation) this is all kept within our analytic tool platform and is non-identifiable;
  • information that you provide to us for the purpose of subscribing to our website or using our services, email notifications and/or newsletters (including name, contact information, email);
  • any other information that you choose to send to us;

What we do with the information
We require this information to understand your needs and provide you with a tailored experience and service, and in particular for the following reasons:

  • Delivering services to you.
  • Internal record keeping.
  • We use the information to improve our products and services.

We may periodically send newsletter emails about new services, latest industry trends or other information which we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for research purposes. We may contact you by email, phone or mail.

  • We may use the information to customise the website according to your interests.
  • To provide information to you that you request relating to our services.
  • To inform you of any changes to our website or services or to give you any information that we believe is in your best interest.

Disclosing your information
We will not disclose your personal information to any other party other than in accordance with this Privacy Policy or in the following circumstances:

  • Where we are legally required to disclose your personal information.
  • To further fraud protection and reduce the risk of fraud.
  • Where you have requested a service that requires third party support and you have given us permission to disclose your details.

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Because our website has Analytic Tools, our website uses cookies. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

What Are Cookies
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We mainly use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: https://policies.google.com/privacy/update.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for marketing purposes, you may change your mind at any time by emailing us at sales@heartofengland.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please write to GDPR, Heart of England Conference & Events Centre, Meriden Road, Fillongley, Coventry, CV7 8DX.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address or sales@heartofengland.co.uk. We will promptly correct any information found to be incorrect.

Right to be forgotten
You have the right to request any/all data we hold on you to be deleted. To raise your right to be forgotten, please email your request to sales@heartofengland.co.uk.

The day of your request will begin a 28 day process in which all information we hold on you will be deleted.

Data Retention
In compliance with GDPR 2018 we only hold information for as long as deemed necessary for us. Your data is deleted if we cease to work together.


Conference Terms and Conditions
1. All bookings made by the customers in respect of rooms and/or services at The Heart of England Conference and Events Centre (‘the Hired Premises’)
are accepted by Heart of England Promotions (‘The Company’) upon the following terms and conditions.
2. Any person named in a booking confirmed by The Company shall be considered The Hirer. Where two or more persons are so named they shall each
be considered The Hirer and shall be jointly and severally liable under these Terms and Conditions.
3. Anticipated charges are all charges in relation to the booking.
Confirmation by the client
4. All bookings will be confirmed to The Hirer by The Company in writing
5. The nature of the function shall be notified to The Company at the time of the booking, as shall any changes in the nature of the function, and The
Company may in its absolute discretion and without giving any reason, refuse to let the Hired Premises to The Hirer at this time.
Deposits, Prepayments and Credit facilities
6. The Company reserves the right to request prepayment of the contracted services as specified in point 7. Should The Hirer fail to pay such deposit
within 7 days of being requested to do so, The Company may treat the booking as having been cancelled by The Hirer.
7. Prepayment charges
On Confirmation of booking – a minimum of 50% of the anticipated charges
28 days before the event/date of arrival – Full balance of the total anticipated charges
8. The Company may re-check The Hirer credit status at anytime before the commencement date of the event and reserves the right to increase the
amount of the deposit and/or prepayment should there be any change in financial status.
9. Credit facilities will only be made available by application made upon the Company’s credit application form (available upon request) and may be
granted or withheld at the absolute discretion of the Company. The Company requests 6 weeks notice prior to the arrival date to arrange credit facilities
and cannot guarantee to process applications received after this time. Application for credit does not exclude The Hirer from prepayments as stated in
points 6 & 7.
10. The Company reserves the right to request a valid credit card to guarantee any extras that might occur. Your signature and acceptance on these
terms and conditions constitutes acceptance that this card may be charged all outstanding amounts on departure if not otherwise settled.
11. If applicable, after the date of the function The Company shall invoice The Hirer for the full amount of all sums due in respect of the Hired Premises,
which the Hirer shall pay within 30 days of receiving the invoice. Interest shall run on amounts outstanding after the 14 days at the rate of 1% per
Amendments to guests and delegate numbers
12. At the time of the booking The Hirer shall contract with The Company the number of persons expected to attend the function.
13. The Hirer shall undertake to The Company that such numbers will not fluctuate (upwards or downwards) by more than 20%, subject to the maximum
capacity of the function space allocated/available bedrooms and according to the table below. In the event of such a fluctuation The Company may in its
absolute discretion:
(a) Cancel the booking forthwith without any liability whatsoever on its part and;
(b) Re-quote for the event based on the new numbers.
14.The Hirer can reduce the numbers of delegates/ bedrooms by giving notice in writing without any charges as follows:
i 90 days before the date of the event/ date of arrival 10% of the numbers of delegates/ bedrooms
ii 30 days before the date of the event/ date of arrival 5% of the numbers of delegates/ bedrooms
iii 7 days before the date of the event/ date of arrival 5% of the numbers of delegates/ bedrooms
15. A rooming list should be sent to the venue in writing within 14 days prior the first arrival for the booking.
16. Any special dietary requirements and/or request for special arrangements shall be notified in writing 7 days prior to the commencing of the event.
17. If the numbers are reduced, the hotel reserves the right to re-allocate the room to one more appropriate to the size of the event
Cancellation by the Client
18. If The Hirer cancels a booking less than 181 days in advance, The Company reserves the right to claim the following sums, unless a booking is
obtained for the same date/s from a third party on no less favourable terms.
19. Cancellation charges
i Anytime after the confirmation until 181 days before the date of arrival 20% of the total anticipated charges
ii Between 180 days and 91 days 50% of the total anticipated charges
iii Between 90 days and 31 days prior arrival 75% of the total anticipated charges
iv Under or equal to 30 days prior arrival 100% of the total anticipated charges
20. In all instances, notification of cancellation must be made in writing and will be effective on the date received by The Company.
21. Any charges required to be paid by The Company to third parties as a result of any decision or cancellation by The Hirer shall be charged to The
Cancellation by the Venue
22. The Company reserves the right to cancel any booking forthwith and without any liability on its part in the event of any damage or destruction of the
Hired Premises by fire or other cause, any shortages of labour or food supplies, strikes, lock-outs or industrial action, or any other cause beyond the
control of The Company which shall prevent it from performing its obligations in connection with any booking.
Without prejudice to any other right or remedy that it may have, if The Hirer fails to pay the The Company on the due date, The Company may suspend
all Specified Services until payment has been made in full of all amounts then due.
23. The Hirer shall not sub-let the accommodation or any part thereof without The Company’s written consent.
24. The Company accepts no responsibility or liability for the theft, loss or damage of any property of The Hirer, his Guests or any other person
connected with The Hirer and items left or deposited in cloakrooms or elsewhere on the Hired Premises or on The Company’s surrounding property or
with The Company’s employees and any items so left or deposited are left or deposited at the owner’s risk.
25. The Company accepts no responsibility or liability (other than for personal injury or death resulting from The Company’s negligence) for any loss or
damage of any nature, arising from any breach of contract, any negligence or breach of any duty arising out of the performance, purported performance
or failure to perform the contract.
26. The Hirer shall be liable for and shall indemnify The Company in respect of any loss, damage or injury which may be incurred or happen to The Hirer
or any other person or The Company’s property by reason of The Hirer’s use of the Hired Premises.
27. Nothing shall be affixed to any part of the hired Premises by any means whatsoever without the prior written consent of The Company.
28. The Hirer shall be responsible for the orderly and safe conduct of the function and shall have regard to any regulations imposes by any competent
authority and shall ensure that nothing shall be done which will constitute a breach of the law or in any way cause a nuisance or be an infringement of,
or occasion or render possible the forfeiture of the Licenses for the sale of wine, beer, spirits or for music and dancing or other permissions attaching to the Hired Premises.
In particular The Hirer shall ensure that there is no illegal betting, gaming, smoking or consumption of alcohol by minors. The Hirer
shall fully indemnify the Company against any claims, loss or damage arising as result of a breach of this clause.
29. The Company reserves the right to alter the tariff without prior notice, if there is a national increase in basis costs.
30. Any complaint arising out of the hiring must be made in writing to The Company within 21 days of the function. The Company will not give
consideration to such complaints unless received in such manner and within such time limit and shall thereafter be entitled to claim the full sum due
from the Hirer in respect of the Hired Premises.
31. This agreement is subject to the English law
32. These terms and conditions supersede all previous agreements.


Information coming soon